Ticket World is a mystical realm where systems type people live. They make their living by fulfilling tickets. They fulfill their tickets in the order in which they are received, blissfully unaware of why they are being asked to do what they are doing.
Sometimes, what a person is asking for cannot be fulfilled in a ticket. This is a BIG DEAL, requiring management interference and meetings that cannot possibly take place this week because they are too busy.
I'm sorry - if I performed my job as if I lived in Ticket World, I'd probably be fired. Sorry to all the systems type of people who don't act as if they live in this bubble.
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24 hours at Johns Hopkins
13 years ago
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